Store Policy
Order Processing Policy
To ensure that your order is processed smoothly, please keep your order confirmation after checkout.
For any order questions, contact us by email:
hi.chugirl@gmail.com
Please include your order number and the email or phone number used at checkout so we can help you faster.
You can also log in to your member account and check My Orders for your order status.
No need to send payment screenshots unless our team requests it.
Shipping Policy
Processing and shipping times may vary depending on product availability.
• Ready-stock items: 1–5 business days
• Pre-order items: estimated 7–21 business days
Delivery times are estimates only and may be affected by customs clearance, courier delays, weather conditions, or other circumstances beyond our control.
No Refund & Cancellation Policy
All sales are final.
Due to the nature of our products and services, we do not accept refunds, cancellations, exchanges, or returns once payment has been completed.